SHIPPING INFORMATION

Your Immediate Actions (Order Placement & Cancellation)

When you place an order, the selection of model and color is final at the point of entry. The system does not permit modifications or cancellations once the order has been registered. Separately, you have a narrow window to request a change or cancellation by contacting us right away, but this possibility ends the moment our warehouse begins processing. Any order that has reached the packing or shipping stage is irrevocable and cannot be cancelled.

Our Processing & Shipment Notification

After your purchase leaves our facility, a shipping confirmation containing tracking details is sent to your email. The cost of shipping is calculated based on the total weight of the package and the destination. This notification marks the transfer of the shipment to the carrier and initiates the tracking phase, for which you become responsible.

Your Role During Transit (Tracking, Customs, Fees)

Tracking the progress of the parcel and submitting all required documentation or information to customs authorities or the courier is entirely your responsibility. If a shipment is classified as return to sender or delivery is unsuccessful because you did not follow up, provide necessary requirements, or notify the courier, we will not issue a refund or a free replacement. In such a scenario, placing a new order may be your only recourse. You must also verify local postal regulations for restricted items before ordering; we are not liable for any items that are refused entry into a specific country.

Receiving Your Package (Delivery, Absences, Delays)

Delivery is typically handled by your local post office or a courier service, and the package often arrives with your regular mail. If no one is available to receive it, a notice card may be left to guide you on collection. Customs offices may also require extra documents and time to clear a package, which can extend the estimated delivery timeline. All delivery times are estimates and depend on the courier's ability to perform; weather and unforeseen events can cause delays.

Financial Responsibilities (Taxes, Duties, Currency Conversion)

When a parcel reaches its destination country, import taxes, duties, and customs fees may be imposed by local authorities. These charges are determined by the destination's customs office and are the recipient's obligation; they will not be covered by us here at www.sunbeamsmile.com. For details, contact your local customs office directly. Regarding payment, if your credit card account uses a currency other than US Dollars, your bank may apply a different exchange rate and a foreign transaction fee. We are not responsible for the exchange rate or any such charges from your bank or card issuer. While our store displays prices in your local currency, the checkout process converts the total to USD, and all transactions are handled in USD through Paypal or Stripe.

Important Time Estimates

The following timeframes are provided as estimates only and are subject to the operational capabilities of the courier, as well as potential disruptions from weather or other unforeseen events:

  • Delivery time: 2–7 days
  • Shipping time: 7–15 days